Privacy Policy

Privacy and Cookie Policy


North Laine Solutions Ltd (trading as NLS) respects your privacy. We are committed to protecting your personal data through best practice security and data control processes.

This privacy and cookie policy notice is designed to inform you how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

We may use cookies on our website for a variety of reasons. The cookies we use do not store any personally identifiable information and do not impact the performance of your device. We use cookies to ensure your browsing performance is optimised.

By using our website, you agree to the use of cookies – we appreciate that some users may want individual control over your visit to the NLS website, and you can adjust your private browser settings to enable this. There is more detail on our use of cookies later in this policy.

What information do we collect?

When you complete a form on our site, we collect the data you have entered, plus your IP address and the time you submitted the form. This data is held in a site database and an email notification is sent to us to let us know you have submitted that form.

When do we collect information?

We collect information from you when you submit a form on our site, contact us or enter information on our site in any other way.

How do we use the information we collect?

We may use the information we collect from you in the following ways:

  • To personalise your experience on the site
  • To enable us to provide better support to our customers and stakeholders
  • To improve our website.

NLS only collects the minimum data that we require to carry out our services.

How do we protect the information we collect?

The data we collect is protected in the following ways:

  • We implement and maintain strict security protocols around our website and our company networks
  • The software underpinning our website is always maintained to the latest supported version
  • We use very regular malware scanning and other security testing on our website, servers and networks
  • We implement and regularly review the security of our website against common and emergent hacking threats, such as cross scripting, database enumeration etc
  • We adhere to the terms of the Data Protection Act 1998 and other applicable legislation
  • We are registered with the Information Commissioner’s Office (ref ZA474273), and are committed to report any breaches of security to the data controller, the Information Commissioner’s Office (ICO) and other authorities if required by law, and, in co-operation with the data controller, to data subjects.

What are cookies?

A cookie is a small text file that the NLS website saves on your computer or mobile device when you visit our site. It lets our site remember your preferences, such as login, language, font-size etc) so you don’t need to keep re-entering this information when you revisit this site. Cookies exist on virtually every website on the internet, and are designed to improve the user’s experience when using the website.

How we use cookies

We use cookies for a variety of reasons, and we recommend that you do not disable your cookies as this will severely limit your ability to use this website.

We use cookies to:

  • Remember when you are logged into the site, and to manage your preferences in this situation. This prevents you from having to log into every page, and allows you to access restricted areas. These cookies are cleared when you log out.
  • Submit data through a form.

We also use cookies from trusted third parties. These include:

  • Google Analytics – this is a highly trusted and respected analytics program which enables us to analyse what users do on our website, without collecting any personally identifiable information. For more information on Google Analytics cookies, see the official Google Analytics page.

Your data and third parties

NLS will never disclose any personal information we collect about you to a third party without your consent, except where explicitly requested by you or required by law.

Your rights to withdraw your data

If you have submitted personal information through this website and wish us to cease using it for the purposes described above, please get in touch with our data controller (see below).

Please note that you have the right to:

  • Request access to your personal data (commonly known as a “data subject access request”)
  • Request correction of the personal data that we hold about you
  • Request erasure of your personal data.
  • Request us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below)
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party). You also have the right to object where we are processing your personal data for direct marketing purposes
  • Request restriction of processing of your personal data
  • Request the transfer of your personal data to you or to a third party.
  • Withdraw consent at any time where we are relying on consent to process your personal data.

Our Data Controller

NLS has appointed Kaye Shane, HR Manager as the person with responsibility for data protection compliance within the organisation. She can be contacted at Questions about this policy, or requests for further information, or enquiries regarding GDPR and subject access requests, should be directed to them.